Privacy Policy

This Privacy Policy applies to Black Arrow Consulting LLC (“Black Arrow,” “we,” “our,” or “us”) and our website at getblackarrow.com.

1. Information We Collect

We may collect information you provide directly to us, including:

• Name
• Business name
• Job title or role
• Email address
• Phone number
• Mailing address or business address
• Website URL
• Service needs, project details, notes, and consultation requests
• Appointment or scheduling information
• Messages, replies, and communications you send to us
• Information submitted through forms, booking tools, email, SMS, chat, or phone calls

We may also collect limited technical information automatically when you visit our website, such as IP address, browser type, device type, pages visited, date and time of visit, referring website, and general usage or analytics data.

2. How We Use Information

We use information to:

• Respond to inquiries and consultation requests
• Provide consulting, automation, AI workflow, and technology services
• Schedule calls, meetings, demos, and follow-ups
• Communicate about services you requested or discussed with us
• Send service-related messages, reminders, updates, and support communications
• Send business development or marketing communications where permitted by law and applicable consent requirements
• Maintain records of communications, consent, opt-outs, and customer interactions
• Improve our website, services, workflows, and customer experience
• Protect against fraud, misuse, unauthorized access, and security issues
• Comply with legal, regulatory, carrier, and messaging platform requirements

3. SMS/Text Messaging Privacy and Consent

Black Arrow may communicate by SMS or text message for business-related purposes, including consultation follow-up, appointment scheduling, service updates, lead follow-up, support, reminders, and other business communications.

By providing your mobile number to Black Arrow, submitting a form, requesting information, booking a consultation, texting us first, or otherwise giving consent to receive text messages, you authorize Black Arrow to contact you by SMS or text message at the number provided.

Message frequency may vary depending on your relationship with us and the nature of the communication. Message and data rates may apply.

After you opt out, we may send one final text message confirming your opt-out. After that, we will not send further SMS messages to that number unless you provide new consent.

4. No Sale or Sharing of SMS Consent Information

Black Arrow does not sell, rent, trade, or share SMS opt-in information, mobile phone numbers, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

This includes mobile phone numbers collected for SMS purposes, SMS opt-in data, SMS consent records, SMS message history, SMS preferences, and opt-out status.

We may share limited information with trusted service providers only as needed to operate our business and deliver messages, such as SMS delivery providers, hosting providers, CRM systems, automation platforms, analytics tools, or customer support tools. These providers are authorized to use information only to provide services to Black Arrow and not for their own marketing purposes.

5. How We Share Information

Service Providers

We may share information with vendors and service providers who help us operate our business, including website hosting, email, SMS delivery, automation tools, calendar systems, analytics, CRM systems, payment processors, security tools, and AI service providers.

Legal and Compliance

We may disclose information if required to comply with law, regulation, subpoena, court order, carrier requirement, messaging compliance requirement, or other legal process.

Business Transfers

If Black Arrow is involved in a merger, acquisition, sale of assets, restructuring, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

Protection of Rights

We may disclose information when reasonably necessary to protect the rights, property, safety, systems, customers, or operations of Black Arrow or others.

6. AI and Automation Tools

Black Arrow provides consulting services involving automation, AI assistants, workflow tools, and communication systems. We may use AI or automation tools to help process inquiries, classify messages, draft suggested replies, summarize conversations, manage workflows, or support customer service.

We do not intentionally use AI tools to make legally binding decisions about individuals without appropriate human review.

You should not send sensitive personal information, financial account numbers, health information, government identification numbers, passwords, or confidential third-party information unless specifically requested through a secure method.

7. Cookies and Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve site performance, measure engagement, and support marketing or advertising. You can usually control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business records, respond to inquiries, manage customer relationships, maintain consent and opt-out records, comply with legal, regulatory, tax, accounting, carrier, and messaging compliance obligations, resolve disputes, and enforce agreements.

SMS consent, opt-out, and communication records may be retained as needed to demonstrate compliance with messaging requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information using reasonable business practices.

10. Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, opt out of certain communications, withdraw SMS consent by replying STOP, and request information about how we use or share your information.

To make a privacy request, contact us at privacy@getblackarrow.com or 470-385-9663. We may need to verify your identity before processing certain requests.

11. Email Communications

You may unsubscribe from marketing emails by using the unsubscribe link in an email, if available, or by contacting us directly. We may still send non-marketing emails related to services, transactions, scheduling, support, security, or legal matters.

12. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

13. Third-Party Links and Services

Our website or communications may include links to third-party websites, tools, calendars, payment processors, or services. We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after updates means you acknowledge the updated Privacy Policy.

15. SMS Terms Summary